Terms of Service

These Terms of Service govern your use of https://kitchora.shop and purchases made from Kitchora.

Kitchora is operated by AFI KITCHENWARE LIMITED.

By accessing our website or placing an order, you agree to these Terms of Service and the policies referenced on our website.

Online Store Terms

You must use our website only for lawful purposes.

You must not use our products or services in a manner that violates applicable law or infringes the rights of another person.

You must not transmit malicious code, attempt to interfere with the website or misuse any part of our services.

Product Information

We aim to present product descriptions, images and other information as accurately as reasonably possible.

Actual colours may vary depending on the customer’s screen or device settings.

We may correct errors or update information where necessary.

Orders

Submitting an order does not guarantee acceptance.

We may decline or cancel an order where:

• A product is unavailable

• Payment cannot be authorised

• Order or pricing information contains an obvious error

• Fraud or unauthorised activity is suspected

• The delivery address is outside the United Kingdom

If we cancel an order after payment has been received, the affected amount will be returned to the original payment method.

Customers are responsible for providing accurate billing, contact and delivery information.

Prices and Payment

Prices are displayed in pounds sterling unless otherwise stated.

Customers must provide current, complete and accurate payment and account information.

Payments are processed through the payment methods available at checkout.

Shipping

Kitchora ships within the United Kingdom only.

Shipping is free on all UK orders.

The estimated delivery time is 3–5 business days.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

Please review our Shipping Policy for complete information.

Returns and Exchanges

Eligible return requests are accepted within 30 days of delivery.

Both defective and non-defective products are accepted for eligible returns. Products must be in new condition and meet the requirements stated in our Refund & Return Policy.

Exchanges are accepted for eligible products, subject to availability.

Customers must contact Kitchora before returning a product.

Return Method and Cost

Returns are made by mail.

Kitchora provides a free return shipping label for approved returns. Return shipping is free, and no restocking fee is charged. The restocking fee is £0.

Refunds

Returned products are inspected before refund approval.

Approved refunds are returned to the original payment method within 7 days after the return has been received, inspected and approved.

The customer’s bank or payment provider may require additional time to display the refund.

Please review our Refund & Return Policy for complete information.

Third-Party Services

Parts of our store may rely on third-party services, including Shopify, payment providers and delivery companies.

Your use of third-party services may also be subject to their respective terms and policies.

Intellectual Property

The website content made available by Kitchora, including text, graphics and website elements, may not be copied, reproduced, distributed or commercially exploited without permission, except where permitted by law.

Third-party product names, trademarks and content remain the property of their respective owners.

Prohibited Uses

You must not use the website:

• For unlawful or fraudulent purposes

• To infringe intellectual-property rights

• To submit false or misleading information

• To distribute malicious software

• To collect personal information about others without authorisation

• To interfere with the security or operation of the website

• To bypass access or security controls

Disclaimer

We do not guarantee that access to the website will always be uninterrupted or error-free.

Nothing in these Terms excludes or limits any consumer right or liability that cannot legally be excluded under applicable law.

Limitation of Liability

To the extent permitted by law, Kitchora and AFI KITCHENWARE LIMITED will not be liable for indirect or consequential losses arising from the use of the website or services.

Nothing in these Terms limits liability where doing so would be unlawful.

Indemnification

You agree to be responsible for losses arising from your unlawful misuse of the website or material breach of these Terms, to the extent permitted by applicable law.

Severability

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

Entire Agreement

These Terms and the policies published on our website constitute the agreement between you and Kitchora concerning your use of the website and services.

Governing Law

These Terms are governed by the laws applicable in England and Wales.

Changes to These Terms

We may update these Terms when our services, practices or legal obligations change.

The latest version will be published on this page.

Contact Information

Questions about these Terms should be sent to:

Company: AFI KITCHENWARE LIMITED
Trading name: Kitchora
Company number: 08871357
Email: support@kitchora.shop
Phone: +44 7848 460509
Address: 60 East Street, Barking, England, IG11 8EQ, United Kingdom