Refund & Return Policy

We want customers to feel confident when ordering from Kitchora. Please review the following return, exchange and refund terms before requesting a return.

30-Day Return Window

We accept eligible return requests submitted within 30 days of delivery.

Both defective and non-defective products are accepted for eligible returns.

Return Conditions

To qualify for a return:

• The return request must be submitted within 30 days of delivery.

• The product must be in new condition.

• The product should include its original packaging, accessories and supplied components where applicable.

• Proof of purchase or a valid Kitchora order number must be provided.

Products showing signs of use, damage caused after delivery or missing essential components may not qualify for a return.

How to Start a Return

Contact Kitchora at support@kitchora.shop before returning a product.

Please include:

• Your full name

• Your order number

• The product you wish to return

• The reason for the return

• Photographs if the product is damaged, defective or incorrect

Do not send a product back before receiving return approval and instructions from Kitchora.

Return Method

Returns are made by mail.

When a return is approved, Kitchora will provide a free return shipping label and instructions explaining where and how to send the package.

Products returned without prior approval may not be accepted.

Return Shipping Cost

Return shipping is free for approved returns. Customers will receive a free return shipping label from Kitchora.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If a product arrives damaged, defective or different from the product ordered, contact us at support@kitchora.shop.

Please provide your order number, a description of the issue and clear photographs of the product and packaging so we can assess the problem and arrange an appropriate solution.

Non-Defective Products

Non-defective products are accepted for eligible returns within 30 days of delivery, provided they are in new condition and meet the return requirements stated in this policy.

Exchanges

Exchanges are accepted for eligible products within the 30-day return window.

Contact us before returning the original product. Exchange requests are subject to product availability.

Restocking Fee

Kitchora does not charge a restocking fee. The restocking fee is £0.

Return Inspection

All returned products are inspected after they are received.

We will notify you whether the return has been approved or rejected after completing the inspection.

Refunds

Approved refunds are returned to the original payment method.

Refunds are processed within 7 days after the returned product has been received, inspected and approved.

Your bank or payment provider may require additional time to display the refunded amount in your account.

Contact Us

For assistance with a return, exchange or refund, contact:

Company: AFI KITCHENWARE LIMITED
Trading name: Kitchora
Company number: 08871357
Email: support@kitchora.shop
Phone: +44 7848 460509
Address: 60 East Street, Barking, England, IG11 8EQ, United Kingdom

Support hours:
Monday–Friday: 9:00 AM–6:00 PM
Saturday: 10:00 AM–4:00 PM
Sunday: Closed