FAQ
Frequently Asked Questions
Where does Kitchora deliver?
Kitchora currently ships within the United Kingdom only.
How much does shipping cost?
Shipping is free on all UK orders.
Is there a minimum order value for free shipping?
No. Free shipping applies to all UK orders without a minimum purchase requirement.
How long does delivery take?
The estimated delivery time is 3–5 business days.
How can I track my order?
When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been dispatched.
Please allow some time for the tracking information to become active.
What should I do if my order is delayed?
Check the tracking information provided in your dispatch email.
If your order has not arrived within the estimated 3–5 business-day delivery period, contact support@kitchora.shop and include your order number.
Can I correct my delivery address?
Contact us as soon as possible at support@kitchora.shop.
We will try to correct the address before dispatch, but changes cannot be guaranteed after an order has been processed or shipped.
What is the return period?
Eligible return requests are accepted within 30 days of delivery.
Can I return a non-defective product?
Yes. Both defective and non-defective products are accepted for eligible returns.
What condition must a returned product be in?
The product must be in new condition. It should include its original packaging, accessories and supplied components where applicable.
How do I return a product?
Contact support@kitchora.shop before returning a product.
Approved returns are made by mail. Kitchora will provide return instructions and a free return shipping label.
Do I have to pay for return shipping?
No. Return shipping is free for approved returns, and Kitchora provides a free return shipping label.
Is there a restocking fee?
No. Kitchora does not charge a restocking fee. The restocking fee is £0.
Do you accept exchanges?
Yes. Exchanges are accepted for eligible products within 30 days of delivery, subject to product availability.
What should I do if my product arrives damaged, defective or incorrect?
Contact support@kitchora.shop and provide your order number, a description of the issue and clear photographs of the product and packaging.
When will I receive my refund?
Returned products are inspected before refund approval.
Approved refunds are issued to the original payment method within 7 days after the return is received, inspected and approved.
Your bank or payment provider may require additional time to display the refund.
How can I contact Kitchora?
Email: support@kitchora.shop
Phone: +44 7848 460509
Support hours:
Monday–Friday: 9:00 AM–6:00 PM
Saturday: 10:00 AM–4:00 PM
Sunday: Closed