Privacy policy

Privacy Policy

This Privacy Policy explains how Kitchora collects, uses and shares personal information when you visit, use our services or make a purchase from https://kitchora.shop.

Kitchora is operated by AFI KITCHENWARE LIMITED.

Personal Information We Collect

Depending on how you interact with our store, we may collect:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and transaction information

  • Payment-related information

  • Account information

  • Customer support communications

  • Device, browser and IP address information

  • Information collected through cookies and similar technologies

Payment information is processed by our authorised payment providers. Kitchora does not directly store complete payment card details.

How We Use Personal Information

We may use personal information to:

  • Process and deliver orders

  • Provide order confirmations and tracking information

  • Process returns, exchanges and refunds

  • Communicate with customers

  • Provide customer support

  • Maintain and improve our website and services

  • Detect and prevent fraud or misuse

  • Comply with legal and regulatory obligations

  • Send marketing communications where permitted or where consent has been provided

Cookies

Our website may use cookies and similar technologies to operate the store, remember customer preferences, understand website activity and improve our services.

Some cookies may also be used by Shopify and other service providers that support the operation of our store.

You can control cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

How We Share Personal Information

We may share personal information with trusted service providers where necessary to operate our business, including:

  • Shopify

  • Payment processors

  • Delivery and logistics providers

  • Website hosting and technical service providers

  • Customer support providers

  • Analytics and marketing providers

  • Professional advisers and authorities where legally required

We do not sell personal information in exchange for money.

Shopify

Our online store is hosted by Shopify. Shopify processes personal information to provide the ecommerce services that allow us to operate our store.

Shopify’s handling of personal information is governed by its own privacy practices and policies.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, maintain business and transaction records, resolve disputes and comply with legal obligations.

Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Request a portable copy of certain information

  • Complain to the relevant data-protection authority

Some rights may be limited where we must retain information to comply with legal obligations or protect legitimate business interests.

To make a privacy request, contact support@kitchora.shop.

We may need to verify your identity before completing a request.

Children’s Information

Our services are not intended for children, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, contact support@kitchora.shop.

Security

We use reasonable administrative and technical measures intended to protect personal information.

However, no website, transmission method or storage system can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services or legal obligations change.

The latest version will be published on this page.

Contact Us

For questions about this Privacy Policy or your personal information, contact:

Company: AFI KITCHENWARE LIMITED
Trading name: Kitchora
Company number: 08871357
Email: support@kitchora.shop
Phone: +44 7848 460509
Address: 60 East Street, Barking, England, IG11 8EQ, United Kingdom